Frequently asked questions
Where is my order?
Once the order has been shipped, you will receive a confirmation email containing delivery details and a tracking number so you can check the status of your parcel while it is in transit.
If you placed an order as a registered customer on the eu.geoshoes.com website, you can follow your order delivery status directly from your Personal Area in the “Orders” section by clicking on the details of the order you wish to monitor.
Please be aware that it might take up to 24/48 hours before you are able to track your parcel.
Can I choose the day and/or time of delivery?
You cannot book a delivery time or arrange an appointment with the delivery company.
When your order is dispatched, you will receive a confirmation email containing a tracking number with a link that allows you to monitor the status of your order.
Deliveries take place during business hours from Monday to Friday, except on public holidays*.
Furthermore, we cannot guarantee that the delivery company will telephone you before attempting delivery.
* delivery may also take place on Saturdays in the case of large metropolitan areas.
Can I change the details and/or the delivery address for my order?
Once an order has been placed, it is no longer possible to change the details, such as the delivery address, payment method and item sizes. Nor is it possible to add or delete items.
How long after receiving the confirmation email may I track my order?
After receiving the email confirming the shipment, it may take up to 24/48 hours before you can track order online.
